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Research

The following is a list of key articles from research I’ve conducted to support various proposals. I’m planning to shape these into a generic, white-label pitch deck which will be available for download here.

  • 5 ways voice assistance is shaping consumer behaviour
  • 6 Brand new facts about messaging app use in Australia
  • 8 Voice Search Statistics
  • 33 Voice Search Statistics to Prepare You for the Voice Search Revolution
  • 69% of Consumers Prefer Chatbots For Quick Communication with Brands
  • Building customer relationships with Messenger – Globe Telecom case study
  • By 2020, You’re More Likely to Have a Conversation With This Than With Your Spouse
  • Chatbot Report 2018: Global Trends and Analysis
  • Consumers prefer chatting with customer service bots for simple tasks, new research finds
  • Datafication 2019: The Voice of Us research
  • Digital 2019: Australia Social Media Usage is Growing
  • From Mobile first to AI first—Google I/O 2017 conference
  • Gartner’s Top 10 Strategic Predictions for 2017 and Beyond: Surviving the Storm Winds of Digital Disruption

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    Human-Centred Design for Intelligent Interfaces explores the intersection of Design and Artificial Intelligence

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