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In General

Dialogflow CX is here!

September 2, 2020 1 Min Read

Whilst I’ve grown to love the Dialogflow interface, Dialogflow CX just took this to a whole new level! I especially…

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Reports August 25, 2020

Derisking AI by design: How to build risk management into AI development

McKinsey & Company: The compliance and reputational risks of artificial intelligence pose a challenge to…

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Reports August 14, 2019

Voice UX Best Practices eBook

Voicebot worked with Applause to compile over 100 insights from 17 experts that are included…

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Articles July 22, 2019

Voice of Customer (VOC) analysis

The following is an approach I’d like to share which I’ve used to translate Customer…

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General July 17, 2019

Chatbots Summit 2019

Looking forward to the Chatbots Summit this 13th – 14th August, meeting others working in…

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Reports July 8, 2019

Deloitte Insights: Tech Trends 2019 – Beyond the digital frontier

Deloitte Insights: Tech Trends 2019 – Beyond the digital frontier report has a great read…

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